Step by Step - Word Cloud

John SNOW · ‎06-05-2020

So I know that Service Now can do what I am wanting to do but I am finding that the process has multiple layers.

I am here to understand the process and make a step by step guide for future reference.

Objective: Create word cloud from table data.

Here are the steps that I have identified.

1. Identify data that I want to turn into a word cloud.

2. Create job to pull data from data source.

3. Run script to clean out the garbage characters.

4. Feed data into Word Cloud widget.

5. Admire beautiful Word Cloud for in depth analysis.

Concerns that I have:

1. Will pulling data from the table corrupt the table data in any way.

2. Where does it store the new output data?

3. Could this break the SNOW instance?

Thank you in advance for your constructive feedback.

Adam Stout · ‎06-05-2020

Are you looking to do this yourself or just use Text Analytics?

Namrata Khabale · ‎06-06-2020

Hey john,

Go through the link in that refer text analytics it might help you:

Mark Correct and Helpful if it helps!

Best Regards,

Namrata.

John SNOW · ‎06-09-2020

Hi Namrata,

Here is where I am hung up at(see picture for reference).

I can't select my text indicator from the indicator list. It is not there.

What am I missing?

Thanks,

John

Namrata Khabale · ‎06-09-2020

Hey john,

Make a changes in collection job as Collect:Text indexes only and then collect data and try it once.

Refer the Screenshot:

Hope it helps!

Thanks,

Namrata.