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03-04-2024 01:01 AM
We’ve set up Subscription management for a customer. We’ve assumed that ServiceNow counts the following users as CSM pro fulfillers:
- Users with only itil
- Users with only sn_customerservice_agent
- Users with sn_customerservice_agent and itil in combination
- Is our assumption correct, that users with only one of the roles above will count as fulfillers, not only users with both roles?
- Are there any other roles that will count as CSM pro fulfiller users even though the user does NOT have itil or sn_customerservice_agent?
Solved! Go to Solution.
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03-04-2024 01:14 AM
Hi @Tanja Holm ,
This question is strictly for your ServiceNow account executive assigned for your company who can help you understand your subscription model.
As the contract differs for organizations.
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03-04-2024 01:14 AM
Hi @Tanja Holm ,
This question is strictly for your ServiceNow account executive assigned for your company who can help you understand your subscription model.
As the contract differs for organizations.
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03-04-2024 01:18 AM
Hi! Ok, I already dropped an e-mail to our account executive so then I'll await a reply from him instead. Thanks 🙂
