Technology Status Page on Service Portal

[Anushree Singh]

 I need more insight into who actually uses the Technology Status Page and how frequently it is accessed. Can Someone please advise on how I can obtain these details using platform / user analytics 

• How many people use it?
• How often (average visits per user)?
• Whether usage spikes during major incidents?
• Unique users accessing the page ?
• Frequency of use per user (how many users visited more than once)?
• Any seggregation available (e.g., by department, location, support group)

[Dr Atul G- LNG]

Hi @Anushree Singh 

https://www.servicenow.com/community/developer-blog/show-reports-in-service-portal-easy-peasy/ba-p/2...

To report on who visited a ServiceNow Service Portal page, query the Service Portal Log Entry (sp_log) table. Filter by the specific page and group by "User" to identify unique visitors

[Tanushree Maiti]

Hi @Anushree Singh 

• How many people use it? (Answer: You need to track page views or sessions from User Experience Analytics .Refer: User Experience Analytics )
• How often (average visits per user)? (check total session/unique use count , refer: User Analytics Unique User Count 
• Whether usage spikes during major incidents? (Ans : Compare User Experience Analytics data with Major Incident timelines i.e time stamp from incident table). 
• Unique users accessing the page ? ( Refer:  User Analytics Unique User Count )
• Frequency of use per user (how many users visited more than once)? (Do user-level tracking means no of user_id , session count etc)
• Any seggregation available (e.g., by department, location, support group) Ans: Use the "Breakdowns" feature in User Experience Analytics to segment users by location , support grounp. Note:you have to join analytics data with sys_user and other table to get this feature)

Refer: https://www.servicenow.com/docs/r/yokohama/platform-user-interface/service-portal/sp-analytics.html