Truncated text in Reporting

Rohit8
Tera Expert

We have a (Reporting) Pie-chart with data labels which are relatively long. The data labels were being truncated but we were able to fix it by modifying the values in Reports > Administration > Properties.

However, when we try to download a capture of the chart using the Save as JPG/PNG option, the text in the picture is still appearing truncated, just like it was in the chart before we disabled the truncating there. 

Actual Piechart:

find_real_file.png

In the downloaded Picture (JPG and PNG):

find_real_file.png

 

Is there a way to fix the Picture properties to avoid the text truncation and the dependence on Snipping tool for using the piechart.

 

Thanks a lot.

 

1 ACCEPTED SOLUTION

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

could you check the value of the System Property glide.chart.truncate.data_labels? It should fit your need.

Refer to Reporting properties

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

17 REPLIES 17

It is already set to False. 😞

Looks like there is no way around it. But at least, I was able to disable the truncation in Piechart which solved half of the issue.

 

Thank you, all.

Glade to hear that at least half issue has been solved, You're welcome Rohit 🙂

Ah okay. Looks like its an issue in SN. Can you create a HI rquest and see what SN team gonna say about it.

Done, thank you.

Thanks a lot for suggesting to raise a HI request. They provided the solution which turned out to be pretty simple.

It is actually the chart picture which cuts out so we need to enable the option of "Custom Chart Size" and increase its width and height. And then the download button renders a picture of the complete chart (higher resolution) with the labels intact.

 

find_real_file.png

 

Thanks again for your help on this.