Truncated text in Reporting

Rohit8
Tera Expert

We have a (Reporting) Pie-chart with data labels which are relatively long. The data labels were being truncated but we were able to fix it by modifying the values in Reports > Administration > Properties.

However, when we try to download a capture of the chart using the Save as JPG/PNG option, the text in the picture is still appearing truncated, just like it was in the chart before we disabled the truncating there. 

Actual Piechart:

find_real_file.png

In the downloaded Picture (JPG and PNG):

find_real_file.png

 

Is there a way to fix the Picture properties to avoid the text truncation and the dependence on Snipping tool for using the piechart.

 

Thanks a lot.

 

1 ACCEPTED SOLUTION

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

could you check the value of the System Property glide.chart.truncate.data_labels? It should fit your need.

Refer to Reporting properties

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

17 REPLIES 17

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

could you check the value of the System Property glide.chart.truncate.data_labels? It should fit your need.

Refer to Reporting properties

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

The glide.chart.truncate.data_labels is exactly what we modified to False and that resolved the issue of truncated text in the report.

However, it doesn't work for the Save as JPG/PNG option on the report. The picture that is downloaded still has the text cut off.

 

Thank you.

Try to change also the following system property:

glide.chart.label.legend.truncate_to.large

Thank you, I changed the value of that property from 20 to 70 but the picture still shows the text truncated, when dowloaded.