Unable to see Unit in Formula Indicator (Perfomance Analytics) PA

Waldo Lavaut1 · ‎03-14-2022

I was assigned the pa_power_user and pa_data_collector roles for Performance Analytics in a production instance.

I attempted to create a Formula Indicator to get some averages.

I noticed that I was unable to see the Unit in the formula Indicator:

I also attempted to see if I was able to the Units in Performance Analytics -> System -> Units but, I'm getting:

Security constraints prevent access to the requested page

The SN Documentation says that I can create a Unit if I have at least the `pa_data_collector` role.

However, as stated above, I'm still not able to see the Unit.

Link to SN Docs Create A Unit

Thomas_Davis · ‎03-15-2022

Is there another user with the same roles as you that you can test with to make sure they see it or don't see it? If they have the same roles and you confirm that you have the correct roles, you should get with your Admin and see if something else is going on. The biggest thing is verifying that you have the role needed to access the Unit and then confirming with another user with the same role, that they do also.

If everything looks correct and you get with your Admin and they say everything is right, then I would suggest you put in a HI Incident to see if something else is going on.

HI Incident

Hope this helps,

View solution in original post

Ed Shooshanian · ‎09-16-2022

This is a new 'feature' as their is now a specific role which allows access to view and edit the unit field. I have no idea why ServiceNow would have made this change as it removes 1 field from a form. I've had to copy old indicator records with the correct unit type and then modify the entire record. Please get this returned back to the old way, prior to Rome. I had a big fight over this with our support team as I could not believe the field was hidden because of a role, they were right.

This issue first appeared for me after the Rome upgrade and continues on San Diego, but at two different companies. So I'm not sure it's an ACL issue. At one point I was told by a support engineer that there is a role required for this field. I believe they received this from a support ticket. I don't know the role they mentioned (previous employer). Does not occur in a PDI with a PA_Admin role.

Pablo1 · a month ago

I've noticed in Xanadu and Yokohama clean instances that just having pa_admin role is enough to now see the Unit field on the automated indicator form.