Hello,
Take a breath first — this situation feels blocking, but in most cases it is recoverable, especially in the context of Micro-certification labs and VTB exercises.
I’ll walk you through this systematically, separating what is recoverable, what is not, and what to do right now so you can continue your certification without losing momentum.
🧩 Clarifying What Was Deleted (Critical Context)
From your description, this involves:
This strongly indicates you are working inside ServiceNow Now Learning lab content, not production data.
Important distinction:
🔹 These “slides” are training artifacts, not real platform records
🔹 They are typically generated dynamically per learner session
That’s good news.
🔍 Can Deleted VTB Slides Be Recovered Directly?
Short answer:
❌ No direct “undo” or recycle bin exists for VTB cards/slides once deleted.
VTB deletions are hard deletes at the UI level.
However…
✅ The Data You Actually Need Is Still Available
In Micro-certification labs, the VTB is not the source of truth.
What matters is:
The VTB slide is only a visual proxy.
🛠️ Recovery Options (Ranked by Effectiveness)
✅ Option 1 — Reset / Relaunch the Lab (Most Reliable)
This is the official and recommended path.
Steps:
Go to Now Learning
Open your Micro-certification
Navigate to the lab
Choose:
Reset Lab, or
Re-launch Instance
What this does:
📌 You will not lose certification eligibility by doing this.
✅ Option 2 — Check if Slides Still Exist in Other Lanes
Before resetting, verify:
Sometimes slides appear “deleted” when they are only:
⚠️ Option 3 — Manually Recreate (Only If Instructed)
In some labs:
If so:
⚠️ This only works if the lab validator checks outcomes, not slide IDs.
❌ What Will NOT Work (Save Time)
Attempt Outcome
| Trying to “undo” delete | ❌ |
| Searching sys_vtb tables | ❌ (training instance restrictions) |
| Raising a standard HI ticket | ❌ |
| Waiting for auto-restore | ❌ |
🧠 Why This Does NOT Block Your Certification Permanently
Micro-certifications are designed with:
ServiceNow expects learners to:
Make mistakes
Reset labs
Retry scenarios
You are not penalized for this.
🧭 Recommended Next Action (Do This Now)
Reset the lab instance
Reopen the lab instructions
Recreate progress cleanly
Avoid bulk-delete actions in VTB unless explicitly instructed
You’ll regain full control within minutes.
💬 If You’re Still Blocked After Reset
Then raise a Now Learning Support case with:
Support can rebind the lab state to your learner profile.
Strong Practitioner Advice (Honest Take)
VTB is powerful, but in labs it’s also:
Treat lab VTBs as temporary tooling, not permanent data.
You’re learning — mistakes are part of the process.
If you want, tell me:
I can give you step-by-step lab-safe recovery guidance.
[ Please Mark my post as helpful & accept it if you find it valuable ]
MD SHADAB KHAN
CSA || CAD || CIS-DISCOVERY
PLEASE MARK THE ANSWER HELPFUL AND ACCEPT IT AS A SOLUTION IF YOU FIND IT HELPFUL & CORRECT
