User Experience Analytics - How to extract below KPI's?

[Rex5]

All, Would need your help in getting below information from User experience Analytics Dashboard.

1. How do i get a trend of (# of Sessions that ended within 20 seconds)

2. Top 15 Search items and its coverage/availability of articles for those searches

3. What are the search key words that are getting abandoned for a particular time?

[Zahi Boussiba]

Hi,

Thanks for posting these questions. Here's some input regarding your questions:

1. This is achievable by creating a query in the Sessions section. Select 'Sessions->All' in the left navigation menu and create a query where 'Duration < 20' (see screenshot below):

To generate a trend line of the data export the results to a CSV file. You can use an Excel pivot table in order to count sessions per day and then create a line chart from the pivot table. Please note that CSV export is currently limited to 1,000 records.

2. Navigate to 'Analytics->Events' and expand the 'Search Start' event. Review the 'Search Query' property in order to analyze the top search queries (can be exportable to CSV file as well).

3. Although this is not available out-of-the-box it is possible to get some insight regarding this. Navigate to 'UI Analysis->Navigation Paths'. Then in the top right search box type in 'Search' (or the name of your portal's search result page). 

You can visualize user navigation from the search screen, including the % of navigations where users end their session (that don't click on any search result). In addition in can hover your mouse above the path 'Search->End Session' and click on the and click on the 'Play' button in the popover in order to view sessions that end after search, and also review the actual queries performed by users.

Please let me know if you have any follow-up questions.

Thanks,

Zahi

[Rex5]

Hi Zahi,

Thanks for responding, Agree we can get the records of sessions. Wanted to understand if we get access to this data to build our own reports/widgets? Most of your suggestions are based on the "reporting outside tool" approach. We are looking for dashboard to report inside SNOW.

Regards,

Rex

[Zahi Boussiba · Accepted solution]

Hi Rex,

Thanks for the additional clarification.

Exporting data from UX Analytics is not currently supported. Happily, we are in developing this support. In the Tokyo release we will integrate UX Analytics data with UI Builder. This means that you will be able to export core KPIs from UX Analytics to a custom dashboard built with UI Builder.

I hope this helps.

Zahi

[Rex5]

@Zahi Boussiba : Do we have a possibility of retrieving this data via API and use inside the instance itself for reporting?