User with Editor level access can't edit dashboard

Chester Ayala · ‎09-15-2021

Hello, I have another user with Editor level access to the dashboard but the edit buttons are not appearing.

The user has admin and sn_admin roles. I have tried giving it a dashboard_admin and pa_admin roles as well but the user was still not able to edit the dashboard. Am I missing something? I tried sharing the dashboard too.

Chester Ayala · ‎09-19-2021

Still doesn't work.

But I found the solution which is weird, I just changed the owner of the Dashboards into System Administrator and it worked! Everyone with the required admin roles can now edit the dashboard.

View solution in original post

Thomas_Davis · ‎09-15-2021

Try adding pa_power_user.

Also here is a ServiceNow Doc on permissions. Looks like the only one that you have not added at this point is pa_power_user, let's see if that changes anything.

https://community.servicenow.com/community?id=community_Question&sys_id=b5d2aa2adb2ebc903dd13ca8f496...

Chester Ayala · ‎09-16-2021

I have added pa_power_user role to the user, the user was still not able to edit the custom dashboard.

We are using Quebec version by the way.

Thomas_Davis · ‎09-16-2021

I would say at this point to put in a HI Incident to see if something else is going on. You have given the user all the permissions needed to edit the Dashboard.

Sorry couldn't get this resolved for you, but I am sure HI will be able to see what is going on.

Community Alums · ‎09-16-2021

Hi @Chester Ayala ,

Your users need to have "dashboard_admin role".

you can also refer to this thread for your solution:

https://community.servicenow.com/community?id=community_question&sys_id=7d07ddbe1b8c2c106531ea89bd4bcb95

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep