users are not seeing the Images I uploaded to the Static HTML Widget

[Andrew Payze]

Hello,

I uploaded images to the Static HTML Widget and added text on my dashboards.   The widget appears as expected for me, showing the images and text as expected.  Users I have shared the Dashboard with do not see the images, just the little icon that indicates an image should appear here.

I did follow these steps to upload the image to the Widget

ServiceNow Docs Reference

Any ideas what else I need to do

Andrew

[Adam Stout]

What happens when one of the users looks at source?  What is the URL that is generated in the content block?

[Andrew Payze]

We have narrowed it down to ACL on the sys_attachment table.  When we impersonate the user and look at the sys_attachment table, they are not seeing the records for the images associated with the Content

Looking at the ACLs (read) ... this seems to bethe part I need to figure out....

answer = new global.AttachmentSecurity().canRead(current);

Any ideas?

Tx

Andrew

[Adam Stout]

This says you can only see the attachment if you can read the base record (the static content block in this case). I wouldn't mess with the ACLs on either the attachment table or on the CMS since both could affect other items.  [Although, I'm not sure of the downside of allowing read for everyone on static HTML blocks off hand]

You may want to add the attachment to the image library or perhaps add it to a KB article (which you can give read access to everyone) and then linking to that attachment.  When I have done this in the past, I left the KB article in draft which prevents people from browsing it, but should allow linking to the images (it has been a few releases since I tried this though).

[Abhishek B]

Any solution ??