How to count URL link accesses in Knowledge Articles
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‎09-20-2022 08:19 AM
Good morning,
I am trying to figure out how to run a report on how many times certain URL links were clicked on that are in the Solution field, or Body, in Knowledge Articles. We have a Stream Channel set up that contains knowledge article how to videos for our users. We link directly to these videos in the Article.
We type in the text "Click to View Video" and we link the word Video to the appropriate Stream video. Stream does not have a way for us to count how many users clicked the link and viewed the video, at least not easily. we have over 500 videos and climbing, so we have to painstakingly open each video and look at the counts.
We would like to run a report in ServiceNow to tell us how many times users clicked the link in "Click to View Video".
Any help is appreciated thank you!
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‎10-06-2022 05:03 AM
Actually, I found two threads! Posting them here for whomever is following. Thanks all!
Solved: Re: How to count clicks to external links? - ServiceNow Community
