users are not seeing the Images I uploaded to the Static HTML Widget

[Andrew Payze]

Hello,

I uploaded images to the Static HTML Widget and added text on my dashboards.   The widget appears as expected for me, showing the images and text as expected.  Users I have shared the Dashboard with do not see the images, just the little icon that indicates an image should appear here.

I did follow these steps to upload the image to the Widget

ServiceNow Docs Reference

Any ideas what else I need to do

Andrew

[rutuja17]

You can upload the image in 'System UI -> Images' and then in the html widget, change the 'src' attribute of image in source code to the name of the image.

[rutuja17]

You can upload the image in 'System UI -> Images' and then in the html widget, change the 'src' attribute of image in source code to the name of the image.

[Karin Zan Huke]

hi, I solved a similar issue recently. In my case, it wasn't a role permission, its was a Translation issue, because the user who creates the HTML content was using servicenow in english, and users whose want's to see the HTML content on dashboard are using other language on servicenow.
So, we solved it by applying the right translation for each language used by our users on servicenow. And now the content it's been displayed to all users as needed.