Using Interactive Filters with Tags

[mattp]

I'd like to create an interactive filter which filters out records (in this case, problems) by Tag. We provide a dashboard to our users and they often customize it using existing interactive filter options, like priority, or filtering by specific assignment groups. I don't currently see a way to do this by Tag. The alternative is that we need to provide customized reports for each tag we care to report on, which is a lot of work. Is there any way to dynamically report on problems by Tag?

Thank you!

[Erik Hoffmann]

Hi Matt,

Not sure if this works in your specific use case, but have a look at building custom interactive filter widget, if you have not yet already:

Custom interactive filters

My guess is that such a custom widget has a UI part showing the tags, and selecting tags. And underlying when a tag is selected hopefully it is possible to set the right conditions perhaps with help of javascript (to get all problems for a certain tag). Unfortunately I am not an expert how items for a tag are queried, but it is possible to filter on a tag in the condition builder of a list, so it should be possible to build to corresponding condition in the custom interactive filter.

Filter records by tag

Best regards,

Erik