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Using ServiceNow to Automate eCommerce Operations for a Medical Apparel Brand

sultanalise
Kilo Contributor

Hi everyone, I’m from Frubs, a Pakistan-based eCommerce brand that sells premium medical scrubs for doctors and healthcare professionals. As we grow, we’re looking for smarter ways to automate our operations — from order management and vendor coordination to customer support. I’m curious to know if anyone here has used ServiceNow for eCommerce or product-based workflows, especially outside traditional IT processes. How effective is it for automating tasks like inventory tracking, returns management, or supplier workflows? I’d love to hear your experiences or suggestions on how ServiceNow can help streamline operations for retail or apparel businesses.

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