Virtual agent, limiting KB search results

[Jonathan28]

Hi

I would like to limit the amount of KB search results that I get in the Virtual agent.

I have been trying to play around with the ".setlimit()" function but haven't been able to solve the problem

Could someone put me in the direction in what I need to do to in order to fix this?

Below is the code for displaying kb articles taken from the "Submit an incident" topic.

(function execute() {

var kbs = JSON.parse(vaVars.search_kb_json_string);

var helper = new ItsmVaHelper();

var baseURL = gs.getProperty('glide.servlet.uri') + '/' + gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');

var items = kbs.map(function(kb) {

return helper.formatKBSearchResult(baseURL, kb);

}).join('<br />');

var html =

'<div>' +

'<div>' + gs.getMessage('Before opening your incident, here is some information that might help you:') + '</div><br />' + items +

'</div>';

return html;

}

[Mark Roethof]

If you are using the out-of-the-box topic or similar, in that case, have a look at the Script Variable "limit":

The limit is actually applied on the User Input "KB Selection".

The script for this contains vaVars.limit:

(function execute() {
    /*
    Pagination buttons for suggested KB articles.
    */
    var options = [];
    var limit = parseInt(vaVars.limit);
    var index = parseInt(vaVars.index);
    
    if (index >= limit) {
        options.push({ 'value': 'show_prev', 'label': gs.getMessage('Show previous')});    
    }

    if (index+limit < vaVars.kbResultCount) {
        options.push({ 'value': 'show_next', 'label': gs.getMessage('Show more')});    
    }
    options.push({ 'value': 'new_search', 'label': gs.getMessage('Try a different search')});
    options.push({ 'value': 'cancel', 'label': gs.getMessage('I\'m done')});
    return options;
})()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Jonathan28]

Thank you both, now the problem is solved

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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[Arpitha Gopalsw]

Hi Jonathan,

Was the OOB Contextual Search topic block was used for this? Could you kindly provide the actual steps followed to display 5 KB articles in VA. We tried the above solution. However, its not working as expected.

Regards,

Arpitha G