What happens to my free $300 voucher if I don’t claim it before the Pearson VUE transition?

[babars]

Hi,

My college provided me with a free $300 ServiceNow certification exam voucher through Webassessor (Kryterion).

I haven’t claimed or used it yet, and I saw that ServiceNow exams are moving to Pearson VUE starting November 18, 2025.

Can you please confirm:

What happens if I don’t claim the voucher before November 17, 2025?

Will it automatically transfer to Pearson VUE, or will I lose the free exam?

Thank you!

[GlideFather]

Hi @babars,

this seems to be copy pasted question from: https://www.servicenow.com/community/platform-analytics-forum/what-happens-to-my-free-300-voucher-if...

But under another profile... how is that possible?

Anyways to answer your question:

After November 17, 2025, vouchers will no longer be issued for Instructor- Led-Training classes or sold after completing on-demand courses. All exams will be registered and scheduled directly through the ServiceNow University portal.

How exactly they provided you a voucher? Be careful about it, vouchers are associated with your profile and are not transferrable to anyone else... 

Last but not least, it's 300 USD + taxes (depending on your tax domicile, so cca 340-360 USD).

For more info, refer to this article:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs 

For Users With Unclaimed Vouchers
I haven’t claimed or purchased a voucher yet. Can I still do so before the transition?	Yes. If you want to complete your exam before November 17, 2025, you should claim or purchase your voucher and schedule your exam in Webassessor before that date.
What happens if I don’t claim or use a voucher before November 17, 2025?	After November 17, 2025, vouchers will no longer be issued for Instructor- Led-Training classes or sold after completing on-demand courses. All exams will be registered and scheduled directly through the ServiceNow University portal.
What does it mean when a voucher is "claimed"?	A voucher is considered claimed when:  The required payment has been made, or The Terms & Conditions (T&Cs) are accepted for instructor-led training (ILT).

There are FAQs about the transition:

Transitioning from Webassessor to Pearson VUE FAQ 

after 17th November the voucher as such will no longer be needed, the existing ones will be consumed but in future sooner or later after some time passes, they will not be issued anymore. You will be registering directly at the University site no need to log anywhere else.

Check the expiration date and if it is not expired, then nothing changes for you. Ensure you will use it before the expiration date and the transition will be automated and you don't need to worry about anything.