What's the difference between Actual Resolved vs. Resolved Incidents?

BryanR792945392
Kilo Contributor

What's the difference between Actual Resolved vs. Resolved Incidents?

1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

@BryanR792945392  To my knowledge, 

 

Resolved Incident : The issue identified and fix has been implemented to restore the service but the resolution may not be fully confirmed by the end user. 

 

Actual Resolved Incident : Confirmed/Verified by the end user where the incident is fully closed with no issues reported (i.e.,) no reoccurrence. 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.