Where are user preferences stored when a user set true or false in the "Enable Analytics" toggle?

jclavijo
Tera Contributor

In the Employee Service Center, is possible for a user to set to yes or no the "Enable Analytics" option. I need to know where is that selection stored in ServiceNow, which table?

 

Does that option has a default value? Can I set that to "true" for all users?

 

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1 ACCEPTED SOLUTION

bleon
Tera Expert

Hi jclavijo,

You can find the decisions made by the users on the User Experience Analytics User Consent Decisions [sys_analytics_user_consent_decision] table.

OOB the default value for each individual user is set to 'false'. As for setting it to 'true' for all users, I'm not certain if it's possible. You can set different policies for each country as per the documentation, but as for a mass toggle... haven't been able to replicate it and do not believe it's possible.

For more information see from the Docs: Types of tracking consent policies in User Experience Analytics

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2 REPLIES 2

bleon
Tera Expert

Hi jclavijo,

You can find the decisions made by the users on the User Experience Analytics User Consent Decisions [sys_analytics_user_consent_decision] table.

OOB the default value for each individual user is set to 'false'. As for setting it to 'true' for all users, I'm not certain if it's possible. You can set different policies for each country as per the documentation, but as for a mass toggle... haven't been able to replicate it and do not believe it's possible.

For more information see from the Docs: Types of tracking consent policies in User Experience Analytics

jclavijo
Tera Contributor

Update: 

 

to be able to set the "Enable Analytics" to true as default is needed to update the "Analytics Consent Policy" field of the corresponding country in the core_country table. 


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