Why average duration is showing in reports as '0'

Prathamesh Chav
Tera Contributor

‎02-02-2025 09:49 PM

Hi Team,

 

PrathameshChav_0-1738561609673.png

 

I am trying to find out average time change_request records took to close.

but it is showing 0 for both "Duration" and Function I created\

PrathameshChav_1-1738561748058.png

 

can anyone help me in this?

 

 

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Raj_Nishant92
Tera Contributor

‎02-02-2025 10:53 PM

Hi @Prathamesh Chav 

 

If you are using it in PDI, make sure that you do have data for this report. 

For example, there might be a case that you dont have any change request closed.

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