Why ServiceNow don't refresh Tabs from my Dashboard

Manuel W_ · ‎07-27-2020

Dear Community,

I created a Dashboard with 4 Tabs and reproduce the issue with another dashboard with 2 Tabs.

Same problem, so when I want to switch the different tabs chrome and microsoft edge dont refresh the page by themself, I need to refresh the page manually by hitting F5.

Do you have heared about that bug?

Best regards.

Manuel

Manuel W_ · ‎09-21-2020

Dear Community,

I want to share my solution with you. There ist a bug in service now which is written down here

https://hi.service-now.com/kb_view.do?sysparm_article=KB0752512

Description

"From the customer perspective, this issue is presented on Responsive Dashboards that contains more than one tab, and the content of these tabs have one or more reports. Clicking on a few of the tabs does not work, and the content of the dashboard remains the same. This is not the same as having several tabs with the same content because the content itself does not refresh when the user clicks on the tab.

From the technical support perspective, when we click on the tabs that don't render content on the dashboard, what we see by using the console log from the browser's dev tools is malformed JSON."

Release or Environment

All Releases.

Cause

The cause for this issue is that on the [pa_widgets] or [sys_report] tables, there are one or more records with "name" or "description" or "title" containing a special character. Also using copy and paste to populate the description filed can also copy special characters, thus causing the issue. it is preferable to manually type the entries.

Resolution

Look at each of the widgets that are on your Responsive Dashboard, and check the name, title and descriptions fo the widgets. If you identify any non-ASCII delete and retype the text.

If you are still experiencing an issue, please open a case, and work with your Technical Support Analyst to provide you with a list of records that contain non-ASCII characters. You will then need to go through the list and remove and retype the text.

Means: You need to remove all "German ÄÖÜ.

BR Manuel

View solution in original post

Thomas_Davis · ‎07-28-2020

This existing Community Blog may help you with this.

https://community.servicenow.com/community?id=community_blog&sys_id=c884a883dbb227c0656a5583ca961905

Manuel W_ · ‎07-28-2020

Thank you for this Blog, but that doesn't help resolving the issue.

Thomas_Davis · ‎07-29-2020

Dashboards cannot be refreshed automatically. You can enable browsers auto refresh extensions to refresh browser tabs automatically.

Here is one of the extension for chrome - https://chrome.google.com/webstore/detail/auto-refresh/ifooldnmmcmlbdennkpdnlnbgbmfalko?hl=en

Manuel W_ · ‎07-29-2020

please dont get me wrong, The page dont refresh when i change between the tabs. So when I am on Registertab one and click and registertab two, registertab one stay on the screen. The URL in changed but I need to refresh the page manually.