i have a report drill down as below. it is nested till 3 different drill down levels. users want to to go back to the previous view from level 3 to level 2 instead of reloading the whole dashboard. how can we do this? level 1: level 2:
Hi Community, Does someone know how to remove the ""Highlight based on" on a Calendar report? I have tried this option: https://www.servicenow.com/community/itsm-forum/is-there-any-way-to-remove-radio-buttons-quot-highlight-based-on/m-p/549618/page/2...
Hi All, I'm trying to collect values from a table where each user has a specific duration per day. Table looks like this:I created an automated indicator with Aggregation: SUM and Unit: Minutes. I was expecting to see the scores being 480 minutes for...
Hello together We have adjusted the "Run as" field in the Scheduled Reports and removed the user stored there. The reason for this is that if the user leaves the company and is then deactivated, the report no longer runs cleanly.Sending the report wo...
One of our department heads built out a great dashboard for their department. They want to share it (and all the reports) to another department. Is there a simple way that i'm missing to update all the report permissions on a dashboard quickly. I kno...
Hi All,I want to create a report which will display all RITMs raised for 2 catalog items and also the report should display all the variables with values which users has entered. Is it possible to achieve this. Can you please provide steps to genera...
We've recently added dashboards to another configurable workspace, so users can do basic analytics inside that workspace instead of having to come to the PA workspace for everything. Some users had already built out dashboards in PA and want to migra...
Hi I'm trying to write a bar graph that groups the 'resolved' value of an incident into 'same day', 2 days' etc.. (I assume these would be calendar days) Currently I'm using 'Group by' = 'Resolved' but it's showing no incidents as being resolved on '...
Hello, we need to pull a report where we need to pull the Assigned Time when i the Assignment Group is gets Change or When the tickett was first assigned to any Assignement Group. I created a report on Incident Metric table i able to find Duration ...
Hi Community, I have a pretty simple problem, I have reports from 3 tables (incident, sc_task, change_request) in a single dashboard. I want to create a dyanmic content block that will allow the user to select a customer, and then use that tenant's ...
Hello all! Within Report Designer we'd like to be able to filter based on the reporting structure of a specified individual. For example, I'd like to create a report of Incidents closed last month in Assignment groups where the group Manager reports...
Hi I have created 2 different formula indicators now i want to find the average of the both, but i am having issue in finding results it says no data available. Formula is - ([[CSAT]]+[[HR]])/2.Please help me find the solution. What can be the issue?...
I have created a database view for 3 tables. I have added required default columns in the view table fields also. Still I am not able to set default columns in the Database view. It is showing the four fields of 1st table only. Thanks in advance.An...
Hello All, I have give made a requester name "XYZ" as owner of the dashboard name "ABC" . He is able to get pencil icon to edit widgets(widgets with indicators and indicator source) , when he click on it to edit all the fields of the widgets are read...
Hi,How would you create a report that shows a list of incidents where the SLA will breach within the next 2 hours (meaning it hasn't breached, but there are 2 hours left until it will breach).Best regards,
