As a ServiceNow platform Owner, I see one of the most crucial parts of our platform is user authentication. To have effective User authentication, Session management helps to properly identify traffic that belongs to a specific user. Session management involves configuring security-related properties to establish robust mechanisms on the Now Platform, ensuring a secure and well-managed session environment for administrators.
Imagine using a secure building with a keycard. You can swipe your card once and gain access for several days (like the "Remember Me" option). But for extra security, the building might automatically deactivate your card after a month and require you to swipe again.
So, now how is this session handled in the ServiceNow platfrom?
Here's where ServiceNow's "Remember Me" feature comes in. This handy feature allows users to stay logged in for an extended period when they check the "Remember Me" box during login. This saves them the hassle of entering their credentials every time they need access.
Use the glide.ui.user_cookie.max_life_span_in_days property to set a maximum life span for user cookies created when users log in with the Remember Me checkbox selected. When the cookie expires, users who have selected the Remember Me checkbox are forced to reauthenticate into the instance.
But how long does this "remembering" last? In this property, glide.ui.user_cookie.max_life_span_in_days., By default, it's set to 30 days, meaning after 30 days of inactivity, users will be automatically logged out and asked to re-enter their credentials.
It enables the user cookie to be valid for the duration of specified days, starting when the cookie was first issued.
This property allows us to set how long user cookies last, making sure our security measures align perfectly with our organization's goals. It's like having a customized security plan that keeps our data safe and our users happy.
You can restrict using the below steps in system properties,
Step 1: Go to System Properties by navigating to "sys_properties.list" from the application navigator
Step 2: search for these properties - glide.ui.user_cookie.max_life_span_in_days, if not add this property.
Step 3: Enable value as 30 ( default). The default value is 30 days, and the maximum cap is at 365 days.
Here is the link for platfrom privacy & security
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