ServiceNow Development Instance Admin Account Has Become Read-Only

[Royyapalli]

Hi Community,

Our ServiceNow development instance admin account has unexpectedly become read-only. The admin user has the snc_read_only role inherited through other roles, and we are unable to make any record updates even after elevating to security_admin.

Could you please help us investigate the snc_read_only role assignment and role inheritance for the admin user and restore normal administrator write access?

We have not intentionally changed any ACLs or security settings.

Any guidance or assistance would be greatly appreciated.

Thanks.

[glideFather · Accepted solution]

ahoy @Royyapalli,

it must be reviewed and fixed by someone with the access to your instance. Nobody can do it from outside...

[Aditya_hublikar · Accepted solution]

Hello @Royyapalli ,

I as far i know snc_read_only does not inherit in admin role . May be it is added explicitly . I have created one user and assign admin role to that user , i dont see any snc_read_only inherited to that user .

If this helps you then mark it as helpful and accept as solution .

Regards,

aditya

[Tanushree Maiti · Accepted solution]

Hi @Royyapalli 

In that case raise a case with your ServiceNow  vendor so that explicitly they can remove ready only role from the admin user.