This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation project for incident tha...
This short demonstration is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation project for inci...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for incident th...
In this installment of the Process Mining Academy we dig into all of the enhancements in the Yokohama release. We cover the new evaluation projects for HR and Customer Service cases, the guided set up...
Eliminating Blind Spots: Process Mining for End-to-End Source-to-Pay & Third-Party Risk Insights One of the things I love most about the ServiceNow platform is its ability to unify teams by breaking d...
For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Yokohama I didn’t have to look too far. Besides being known for...
Improvement opportunities are super powerful and a huge time saver. It's easier than ever now to create these so that you have the same insights surfaced to you automatically each time! Is there a spe...
In this installment of the Process Mining Academy we focus on Process Mining for Risk Management. Process Mining Product Manager Damian Pascale and Risk Management Product Manager Utkarsh Jain give an...
Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...
Often is the case where we know there are problems in our processes but to implement a change takes time, effort, and a ton of coordination. So when we finally do implement that change it is wildly im...
In this installment of the Process Mining Academy we examine all of the valuable process insights on the Summary and Insights page of every Process Mining project. We discuss the auto generated visual...
How can we use bottleneck analysis to figure out where our inefficiencies are? When should I use bottleneck analysis? What are some sneaky tips to using this helpful feature?! All will be answered and...
What is causing your tree of inefficiencies to grow! A bit cheesy I know but its something a lot of people really struggle to answer. In today's post we wanted to show how easy (and quick) it is to ru...
To and fro,Stop and go,That's what makes the world go round In and out,Thin and stout,That's what makes the world go round That is the chorus from a song sung by Merlin in one of my favorite animated ...
on:
Process Mining Academy #36 - Process Mining for CS...
on:
How to use the Process Mining Evaluation Project i...
on:
The Unexpected Similarity Between Thanksgiving and...
on:
Process Mining Academy #30 - Process Mining for Un...
on:
Process Mining Academy #29 - What's new for Proces...
on:
What's new for Process Mining in the Washington D....
