Process Mining and survey results go very well together. Before we dive into it, let’s first understand these concepts. Surveys are initiated from a task in ServiceNow e.g. incident, case, request or ...
ServiceNow Process Mining allows you to filter the mined data and process map. You can convert a filter into finding (pattern) quickly and easily. This helps you: Add the finding to multiple projects ...
Process Mining and CSDM are both ServiceNow offerings and they go very well together. When you implement ServiceNow modules you have in-platform data in various tables, which when you mine using Proce...
In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM and...
Faster Closures. Better Compliance. Lower Risk. Security incidents are more than just technical issues—they’re critical risk events that can impact your business, brand, and bottom line. That’s why or...
So often with process mining we want to understand how and why things are moving from one value to another, and we usually REALLY care about what those values are. There are many instances however, th...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for HR Cases th...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Employee Ca...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...
In this installment of the Process Mining Academy Process Mining Product Manager, Rozmin Parpia covers how to include survey results in your process analysis. Roz covers a few different hypothesis and...
As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...
on:
Process Mining Academy #36 - Process Mining for CS...
on:
How to use the Process Mining Evaluation Project i...
on:
The Unexpected Similarity Between Thanksgiving and...
on:
Process Mining Academy #30 - Process Mining for Un...
on:
Process Mining Academy #29 - What's new for Proces...
on:
What's new for Process Mining in the Washington D....
