As organizations embark on their AI journey, the path to effective AI adoption is paved with challenges like identifying the right use cases, measuring impact, and ensuring governance. ServiceNow’s Pr...
Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies Knowledge Management forms a crucial part of ServiceNow platform with advantages: Drives ‘first time resolution’ by leveraging...
For Yokohama release, we have updated the Process Mining course at ServiceNow University. You can get certified in Process Mining Fundamentals after course and exam completion. Do try it out and pass ...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Our prod...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. "How can...
Most organizations face the dilemma of choosing the tools that work best for their needs and if you’re in a similar quandary deciding between sending ServiceNow data out for mining and using the in-pl...
Universal Requests (UR) connect your service delivery organizations such as IT and HR through a single request experience. The end user typically does not care about the ticket type they are opening e...
Process Mining and survey results go very well together. Before we dive into it, let’s first understand these concepts. Surveys are initiated from a task in ServiceNow e.g. incident, case, request or ...
ServiceNow Process Mining allows you to filter the mined data and process map. You can convert a filter into finding (pattern) quickly and easily. This helps you: Add the finding to multiple projects ...
Process Mining and CSDM are both ServiceNow offerings and they go very well together. When you implement ServiceNow modules you have in-platform data in various tables, which when you mine using Proce...
In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM and...
Faster Closures. Better Compliance. Lower Risk. Security incidents are more than just technical issues—they’re critical risk events that can impact your business, brand, and bottom line. That’s why or...
So often with process mining we want to understand how and why things are moving from one value to another, and we usually REALLY care about what those values are. There are many instances however, th...
This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...
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