Process and Task Mining blog

ServiceNow Process Mining Course (UPDATED)

For Yokohama release, we have updated the Process Mining course at ServiceNow University. You can get certified in Process Mining Fundamentals after course and exam completion. Do try it out and pass ...

Identifying incidents caused by changes with Process Mining

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Our prod...

How to use Process Mining to isolate and analyze all the work my group/team has touched

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. "How can...

Use ServiceNow Process Mining for in-platform data to go beyond third-party tools

Most organizations face the dilemma of choosing the tools that work best for their needs and if you’re in a similar quandary deciding between sending ServiceNow data out for mining and using the in-pl...

ServiceNow Process Mining analyzes 'Universal Requests' to go beyond departmental silos (HR & IT)

Universal Requests (UR) connect your service delivery organizations such as IT and HR through a single request experience. The end user typically does not care about the ticket type they are opening e...

ServiceNow Process Mining uncovers causes of bad survey ratings

Process Mining and survey results go very well together. Before we dive into it, let’s first understand these concepts. Surveys are initiated from a task in ServiceNow e.g. incident, case, request or ...

Turn filters into findings (patterns) with ServiceNow Process Mining

ServiceNow Process Mining allows you to filter the mined data and process map. You can convert a filter into finding (pattern) quickly and easily. This helps you: Add the finding to multiple projects ...

ServiceNow Process Mining speeds up CSDM adoption

Process Mining and CSDM are both ServiceNow offerings and they go very well together. When you implement ServiceNow modules you have in-platform data in various tables, which when you mine using Proce...

Process Mining Academy #36 - Process Mining for CSDM

In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM and...

Using Process Mining to identify where to improve Security Incident and Remediation tasks

Faster Closures. Better Compliance. Lower Risk. Security incidents are more than just technical issues—they’re critical risk events that can impact your business, brand, and bottom line. That’s why or...

Finding things in your process that SHOULDN'T be changing - Process Mining Use Cases

So often with process mining we want to understand how and why things are moving from one value to another, and we usually REALLY care about what those values are. There are many instances however, th...

Identify HR Case Reassignments and their impact using the Process Mining Evaluation project

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...

Analyze the impact of Customer Case Reassignments Process Mining Customer Case Evaluation project

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Ca...

Uncover HR Case Idle Time using the HR Case Process Mining evaluation project

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for HR Cases th...

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