Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...

What's New in Tokyo for In-Platform Process Mining (Process Optimization)

I’ve been lucky enough to travel to many of the cities ServiceNow has used for release names in the past, but I’ve never been to Tokyo. So, I decided to do a little research.Did you know that Tokyo is...

Winning at Hide-and-Seek with your Process Inefficiencies

Ready or not here I come!Those words immediately bring many of us back to our childhood and one of our go-to ways to pass the time without an iPad or any other device – a round or two of Hide-and-Seek...

Now on Now: The Transformative Power Of Process Mining On EX (new article)

In this new Forbes article, ServiceNow's VIjay Kotu explores how organizations can use process mining to create processes that reflect the actual flow of work versus a designed flow. The result? Fewer...

Future of Process Mining: In-platform, Always-ON, and Actionable.

During the last 5 years Process Mining has seen a rapid global adoption: first in academics and then in corporate business processes. Process Mining combined with Intelligent workflows, and Process Au...

In-Platform Process Mining - Common Use Cases and Findings

Process Mining can be applied to any process and provides visibility into bottlenecks, shines a light on redundancies and rework, points us towards specific automation opportunities that’ll ultimately...

Why and What of In-Platform Process Mining Through "Moving Pictures"

Stories have been a part of all human cultures since the beginning of time. They are very often the most effective way to communicate any type of information because our brains like to arrange things ...

Process Mining: Wingman for those who have a "Need for Speed"

As a kid who grew up in the 80s, the release of "Top Gun: Maverick" has me feeling a bit nostalgic. All of the previews, the press tour interviews, and clips, transport me back - and I've found myself...

"Know Better" with In-Platform Process Mining

"Do the best you can until you know better. Then when you know better, do better."- Maya Angelou Many times in my life I've been told, "Dan, you know better than that". Probably too many times and too...

ServiceNow Process Mining

Did you know ServiceNow platform has inbuilt Process Mining starting from Quebec release? ServiceNow's native Process Mining delivers value within hours because it is built with context and intelligen...

Keeping your Process Optimized and Teams Productive can seem impossible. Let's change that.

Keeping your Process Optimized and Teams Productive can seem impossible. Let's change that. Process Optimization 101: 1. Basic Terms & Concepts 2. Common roadblocks in keeping business process optimiz...

TechBytes Episode 61: Process Optimization

In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and a...

Generate Model fails when Process Optimization is installed after Predictive Intelligence (ML) solutions have been used

We discovered an issue when the Process Optimization plugin is installed after Predictive Intelligence (ML) solutions (like Clustering, Classification, etc) have been used. The issue manifests itself ...

Process Optimization San Diego Release: AI Powered root cause analysis, Automation Discovery, Smart rule engine for conformance check..

The latest Process Optimization in SanDiego release is packed with multiple powerful AI/ML based capabilities, rule based conformance checking, enhanced process comparison and many more! AI powered ro...