How to Clone an Email Notification?

[cwolfe01]

I'm working on improving some email communications for my company, and I'd like to know how I can clone a specific notification, deactivate the original so I can make changes to the clone in order to see the results in the email logs. 

Inside the notification, would I Right-Click, then select "Insert and Stay"? Thanks!

[SwarnadeepNandy · Accepted solution]

Hello @cwolfe01,

First of all try doing this in lower instances. Probably in Dev instance.

To clone a specific notification in ServiceNow, you can follow these steps 

• Navigate to System Notification > Email > Notifications.
• Open the notification record that you want to clone.
• Right-click the header bar and select Insert and Stay. This will create a copy of the notification with the same name and settings, but with a different sys_id.
• To deactivate the original notification, uncheck the Active checkbox and click Update. This will prevent the original notification from being sent.
• To make changes to the clone, open the clone record and modify the fields as needed. For example, you can change the name, subject, message, recipients, conditions, etc. You can also use the Preview button to see how the email will look like before sending it.
• To see the results of your changes in the email logs, you can either trigger the notification manually or wait for it to be triggered by an event. You can view the email logs by navigating to System Logs > Email > Outbound.

You are correct that you can also use the Insert and Stay option to create a clone of a notification. 

I hope this helps.

Kind Regards,

Swarnadeep Nandy