Sample User Stories for Implementation of the Process Optimization Feature

[Abdul Shakur1]

Hello, 

Would anyone on the forum please help me out with a few sample User Stories for the Implementation of the Process Optimization Feature? 

thank you!

[Sean Walters]

Hi Abdul, 

There is an asset you can use from the nowcreate site that provides some starter stories. 

Pasting the link here: 

https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=b26ee8be1b120d50000d6adb234bcb08

Hope that helps. 

Please mark my answer correct and helpful if this resolves your issue.

[dangrady510]

Abdul,

Perhaps this content will be helpful. 

We just ran a Process Optimization Academy session that focused on planning a Process Mining program.

This post has some common use cases and also contains a link to a book of 75 common inefficiencies and findings.

This Academy session walks through the building blocks of a model and how to configure one.

You might be able to get some inspiration from this white paper that details how we applied Process Optimization across 5 processes here at ServiceNow.