How to use Process Mining Filter Sets

Filter Sets are an important capability of the Process Mining Analyst Workbench that might not be worthy of an entire Process Mining Academy session but definitely deserve a Community post to raise aw...

How to use Process Mining to identify automation opportunities

How to use Process Mining to identify automation opportunities This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non...

Process Mining for Customer Service Management Demonstration

This is a quick demonstration of ServiceNow's Process Mining solution applied to a Customer Service Management use case. When we design a workflow we design for both completeness and efficiency to ens...

Process Mining Academy #29 - What's new for Process Mining in the Xanadu release

In this installment of the Process Mining Academy we review the Process Mining enhancements in the Xanadu release. From an overarching product perspective we are focused on accelerating our customers ...

What's new for Process Mining in the Xanadu release

For each ServiceNow release, I like to learn a little bit about the city that it is named after. Turns out that Xanadu is north of the Great Wall of China and was Kublai Khan’s capital ciy. Not famili...

Process Mining Academy #28 - Exploring the Guided Setup Experience

In this installment of the Process Mining Academy we explore the Process Mining project guided setup experience that was introduced in the Washington D.C. release. Process Mining Product Manager, Dami...

Process Mining Academy #27 - Mythbusters: Debunking some common Process Mining misconceptions

In this installment of the Process Mining Academy we spend time debunking some common Process Mining myths. Discussion topics include answers to questions like "How mature of a ServiceNow customer do ...

Process Mining: Organizational Treasure Hunters Wanted

Summer is here and for many of us that means some vacation time. Summer on Long Island means spending some time at the beach. I wouldn’t say I’m a beach person, but I enjoy a morning walk on the beach...

Process Mining Academy #26 - Turning Filters into Finding Definitions

In this installment of the Process Mining Academy Rozmin Parpia, Process Mining Product Manager, focuses on a very important but somewhat under utilized aspect of Process Mining - the finding defintio...

Guide to getting started with ServiceNow Process Mining

There is a plenty of content out here in the ServiceNow community focused on our in-platform Process Mining solution. We thought it would be good to consolidate some of it into single post for those o...

Process Mining Academy #25 - Linking ServiceNow and external process data for end-to-end visibility

In this installment of the Process Mining Academy we focus on how to get end-to-end visibility into processes that contain both ServieNow process data and process data generated by applications outsid...

Process Mining Academy #24-Extending the reach of Process Mining insights through Platform Analytics

In this installment of the Process Mining Academy we focus on how to empower more people in the organization with Process Mining insights by embedding process mining insights and improvement opportuni...

ServiceNow Process Mining for SAP using ERP Canvas and Flow Designer

“The whole is greater than the sum of it’s parts” – Aristotle One of the advantages to doing anything on the ServiceNow platform is that you have an ever growing landscape of capabilities at your disp...

How to use Process Mining to analyze the impact of a process change

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...