dangrady510
ServiceNow Employee
ServiceNow Employee

In this installment of the Process Mining Academy we focus on Multi-dimensional Process Maps.  Many workflows are a series of interconnected processes and in order to understand where the inefficiencies in those processes lie its sometimes useful to have end to end visibility so we can not only see the bottlenecks within the individual processes themselves but also the potential inefficiencies as the different processes interact with one another.  Multi-dimensional process maps allow you stitch together multiple processes or tables through parent/child or reference relationships so we can accomplish this type of analysis. 

 

 

 

You can find previous Process Mining Academy sessions or register for future sessions here 
 
 
 
Interested in learning more about in-platform process mining check out the FAQ
Be sure to check out the Process Mining Use Case Series
See Process Mining in action - check out this post which includes a live DEMO
Presentation from the session attached below.