Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.
Inefficient shift handovers create dangerous knowledge gaps. When critical context gets lost between shifts, incidents stall, investigation work gets duplicated, and threats go unaddressed.
Process Mining shows you exactly where handovers break down, connects those inefficiencies to extended resolution times, and identifies where AI Agents can auto-generate structured handover summaries so incoming analysts get full context instantly.
More Process Mining resources
Got a use case you think should be the next Process Mining in Minutes? Let us know in the comments below. Until then, we’ll keep sharing what we learn as we learn it.
