Adding extra details in record information
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05-19-2025 10:00 PM
Hi,
Can anyone suggest how to add business service and configuration item under record information section in major incident management workspace record.
i have tried to edit it through ui builder but not sure how to take it forward.
Can anyone suggest to how to add the business service and configuration item in container 7. also if
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05-19-2025 10:30 PM
check this link
How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-25-2025 07:09 PM
Hi @Ankur Bawiskar the above solution did not work....just wondering if there are any other suggestions.