Adding extra details in record information

GRGiri
Tera Contributor

Hi,

      Can anyone suggest how to add business service and configuration item under record information section in major incident management workspace record.   

GRGiri_0-1747716611378.png

i have tried to edit it through ui builder but not sure how to take it forward. 

GRGiri_1-1747716705026.pngCan anyone suggest to how to add the business service and configuration item in container 7. also if 

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@GRGiri 

check this link

How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

GRGiri
Tera Contributor

Hi @Ankur Bawiskar the above solution did not work....just wondering if there are any other suggestions.