Can we leverage Task intelligence for Security Incident Response?

[Raghav Kakkar]

Hello,

I recently stumbled upon Task Intelligence product. Task intelligence, as per the document is available for ITSM and CSM. Though I believe an ML solution that learns about the tasks and helps agents work on them can be implemented for a lot more modules that leverage tasks.

So, my question is it possible to use Task Intelligence for Security Incident Response? If not, is it in the roadmap?

[Community Alums]

Hi @Raghav Kakkar ,

As of now we don't have Task Intelligence for SIR, about the roadmap, i din find anywhere where it talks for Task intelligence being used for SIR.

What's possible is written in this article:

https://www.servicenow.com/community/ai-intelligence-articles/task-intelligence-for-itsm-quick-start....