How this field value are populated for integration

[ARAVINDA11]

Team ,

@Sohail Khilji   @Dr Atul G- LNG 

As you can see my below screenshot with PHONE ICON if i click that another page is opened inside that

I checked UI Action i am not able to find anything related to that

can you please suggest where i can check the configuration for example If i want to enable or disable this icon

[Brad Warman]

Hi @ARAVINDA11. It's likely in a setting for whatever application is controlling that phone button. For example, the OOB sidebar discussions icon can be removed by deactivating the 'sidebar' option from the Omni-Experience Standard Feature Set application. I suspect this will be similar for your phone button. What is the application that the phone button uses?

[ARAVINDA11]

It dosent matter what application my phone icon user ,

I am askig how to remove the icon where the integration is place how to check it

[Dr Atul G- LNG]

HI @ARAVINDA11 

I think it is coming from open frame,

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

I am D.C. version and cant see this.