how to set dynamic Email address in CC for the MIM communication plan

Sathwik1
Tera Guru

‎06-30-2026 11:49 PM

how to set dynamic Email address in CC for the MIM communication plan?

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13 REPLIES 13

Sathwik1
Tera Guru

‎06-30-2026 11:54 PM

@Tanushree Maiti @Ankur Bawiskar 

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Jaspal Singh
Mega Patron

‎06-30-2026 11:55 PM

Hi Sathwik,

Would you mind sharing more details? Are you looking to add a fixed email address to CC or it will change?

Did you try using any mailscripts?

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Sathwik1
Tera Guru
In response to Jaspal Singh

‎06-30-2026 11:59 PM - edited ‎07-01-2026 12:00 AM

It will change for incident to incident., is there any example can you share how to use mailscripts to pass and update it? because I'm not sure whether we can add anything in cc field. looks like it's an string field.

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Jaspal Singh
Mega Patron
In response to Sathwik1

‎07-01-2026 12:08 AM

Hi,

Check for https://www.youtube.com/watch?v=M5LSYVKceEY which has step-by-step details.

How to add CC and BCC in Emails/ Notifications in ServiceNow?
How to add CC and BCC in Emails/ Notifications in ServiceNow?
youtube.com/watch?v=M5LSYVKceEY
In this video, we will discuss one of the most commonly asked question on ServiceNow Community and most important question of ServiceNow Interview. ----------------------------------------------------------------------------------------------------- 00:00 - Use Case 01:08 - Demo ...
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