how to set dynamic Email address in CC for the MIM communication plan

[Sathwik1]

how to set dynamic Email address in CC for the MIM communication plan?

[Sathwik1]

No, it was normal notification, I'm asking about communication plan which is in Major incident management.

It using Email Client Template

[Jaspal Singh]

Mailscripts works in email client template as well. Create a mail script to return the values and use the mail script as in email client template as normal notifications 

[Ankur Bawiskar]

@Sathwik1 

screenshots please

[Tanushree Maiti]

Hi @Sathwik1 

1. You can create Notification Email Scripts and use below API to add cc in a notification.

• Navigate to System Notification > Email > Notification Email Scripts.
• Click New to create a new script.
• Name your script  like mim_dynamic_cc
• Add the following script logic to target the required dynamic recipient

(function runMailScript(current, template, email, email_action, event) {  

    // For a dynamic user referenced on the incident form:

   email.addAddress("cc", current.caller_id.manager.email.toString(), current.caller_id.manager.name.toString());

})(current, template, email, email_action, event);

2.Call the Script in Your Notification

• Navigate to System Notification > Email > Notifications and select the notification pertained to MIM
• Under the What it will contain tab, locate the Message HTML field.
• Add the email script token to the body of the email in this format:
  ${mail_script:mim_dynamic_cc}
• Click Update

[Sathwik1]

@Tanushree Maiti  Hello Tanushree, as mentioned above, it's not email notification.

I'm referring to Email Client Template, which is using in Major Incident Management.. in the Communication Task