how to set dynamic Email address in CC for the MIM communication plan

[Sathwik1]

how to set dynamic Email address in CC for the MIM communication plan?

[Tanushree Maiti]

Hi @Sathwik1 

Check these resources:

Configure a communication template for email in Major Incident Management 

https://www.servicenow.com/community/incident-management-forum/customize-send-as-from-email-for-majo...

https://www.servicenow.com/community/sysadmin-forum/major-incident-workbench-communication-task-ques...

[Ankur Bawiskar]

@Sathwik1 

screenshots please

[Sathwik1]

@Ankur Bawiskar 

Communication Plan

in Email Client template, for testing purpose I 've added static email. but while composing the email., to, cc, bcc are not getting added

[Ankur Bawiskar]

@Sathwik1 

may be it's hard-coded