Override display value IS NOT WORKING

Kartik Magadum
Kilo Sage

Hello all

We've Epic field on story table, and also there is a sys_dictionary_override for Short Description field on rm_epic table to Override display value, but still it's displaying a epic number on story table. 

 

KartikMagadum_0-1733492330922.png

KartikMagadum_1-1733492468980.png

Any assistance in resolving the issue would be greatly appreciated. 

Thanks and Regards

Kartik Magadum

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Kartik Magadum 

you want to see epic number and not epic short description in the Epic reference field on rm_story?

if yes then remove the dictionary override which is present on rm_epic for short_description field

Earlier:

AnkurBawiskar_0-1733493148441.png

Earlier dictionary override on rm_epic

AnkurBawiskar_1-1733493184960.png

 

Now uncheck the override display for the above record so that Number field is shown as display instead of short description

Afterwards -> unchecked the checkbox

 

AnkurBawiskar_2-1733493239439.png

 

Output: It stared showing the epic number instead of short description in Epic field on rm_story

AnkurBawiskar_3-1733493290387.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Kartik Magadum 

you want to see epic number and not epic short description in the Epic reference field on rm_story?

if yes then remove the dictionary override which is present on rm_epic for short_description field

Earlier:

AnkurBawiskar_0-1733493148441.png

Earlier dictionary override on rm_epic

AnkurBawiskar_1-1733493184960.png

 

Now uncheck the override display for the above record so that Number field is shown as display instead of short description

Afterwards -> unchecked the checkbox

 

AnkurBawiskar_2-1733493239439.png

 

Output: It stared showing the epic number instead of short description in Epic field on rm_story

AnkurBawiskar_3-1733493290387.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Kartik Magadum 

change the table in your screenshot of dictionary override from rm_story to rm_epic

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader