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12-06-2024 05:43 AM
Hello all
We've Epic field on story table, and also there is a sys_dictionary_override for Short Description field on rm_epic table to Override display value, but still it's displaying a epic number on story table.
Any assistance in resolving the issue would be greatly appreciated.
Thanks and Regards
Kartik Magadum
Solved! Go to Solution.
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12-06-2024 05:55 AM
you want to see epic number and not epic short description in the Epic reference field on rm_story?
if yes then remove the dictionary override which is present on rm_epic for short_description field
Earlier:
Earlier dictionary override on rm_epic
Now uncheck the override display for the above record so that Number field is shown as display instead of short description
Afterwards -> unchecked the checkbox
Output: It stared showing the epic number instead of short description in Epic field on rm_story
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-06-2024 05:55 AM
you want to see epic number and not epic short description in the Epic reference field on rm_story?
if yes then remove the dictionary override which is present on rm_epic for short_description field
Earlier:
Earlier dictionary override on rm_epic
Now uncheck the override display for the above record so that Number field is shown as display instead of short description
Afterwards -> unchecked the checkbox
Output: It stared showing the epic number instead of short description in Epic field on rm_story
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-06-2024 05:55 AM
change the table in your screenshot of dictionary override from rm_story to rm_epic
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader