Request in employee center are not displaying short description while displaying the list

[SuswethaK]

Request in employee center are not displaying short description while displaying the list

[AndersBGS]

Hi @SuswethaK 

Have you opted in to the enhanced request experience?

[Tanushree Maiti]

Hi @SuswethaK 

It seems it is working as per the product feature. Go through this KB article , perform the resolution steps and check whether its working.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786442

Cause :HR is a scoped application and the widget need to access data from a script include of different scope then it need to be allowed in RCA table (Restricted Caller Access or sys_restricted_caller_access).

Short Description here is a field in the Task table and is in Global application scope, hence data table widget in HR scope was not able to access the field.

 

Resolution :The short description was not displayed because of the Restricted Caller Access Privilege on Read operation for Data Table widget.

Steps to find :

1. Go to sys_restricted_caller_access.list
2. Search for "short_description" as an example.
3. Check for Operation "Read" and Source "Widget: Data Table"
4. Open the record and the Status should be updated from "Requested" to "Allowed".