roles to add to a group to display a dashboards when you

IsaacA771461839
Kilo Contributor

Repair CORE Support Agents Metrics dashboard As a CORE supervisor, I want the CORE Support Agents Metrics dashboard restored after the ServiceNow update so that existing operational reporting is usable. Given the dashboard is opened by an authorized supervisor, when the page loads, then all expected widgets render without errors. Given dashboard data sources are valid, when a widget is selected, then drill-down opens the correct record list. Given the dashboard was affected by an update, when repaired, then changes are documented and update-safe where possible. I find some role that work but need to now which one will be the best fit 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @IsaacA771461839 

 

To restore your CORE Support Agents Metrics dashboard following a recent ServiceNow update, you must clear the instance's dashboard cache and verify that legacy reporting was successfully transitioned to the modernized Platform Analytics Migration Center .

 

Refer this KB: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

 

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
In this video we show you how to migrate your Core UI data including existing dashboards, reports, interactive filters, and Performance Analytics widgets, to the Platform Analytics experience using Platform Analytics Migration Center. Chapters: 00:00 Introduction 00:21 Enable Next Experience ...