Send email on user deletion

[neelamallik]

I'm unable to see email sent to user after deletion in Notifications > emails, please have a look at this issue

(function executeRule(current, previous /*null when async*/) {

    var mail = new GlideEmailOutbound();

    mail.setSubject("User Deleted: " + current.name);

    mail.setTo("admin@example.com");

    mail.setBody("User " + current.name + " with Sys ID " + current.sys_id + "was deleted.");

    mail.send();

})(current, previous);

[Its_Azar · Accepted solution]

hi there @neelamallik 

Not the right way, using GlideEmailOutbound() directly in a Business Rule is not great. The better approach is to queue an event in a Before Delete rule using gs.eventQueue() and then create a Notification triggered by that event. This is the standard ServiceNow method and ensures the email appears correctly under System Mailboxes > Outbound > Sent.

[svirkar420 · Accepted solution]

Hi @neelamallik , Did your requirement got resolved? Where are stuck now?

If this response helped resolve your issue, please consider marking it as Accepted Solution and giving it a thumbs up.
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Regards,
Saurabh V.

[Tanushree Maiti]

Hi @neelamallik 

It seems you are using After Delete business rule. The time you are sending notification gs.eventQueue(), that time current object is getting deleted.

So you have to use Before Delete Business Rule in order to get Notification email script work properly.

[Ankur Bawiskar]

@neelamallik 

since record is deleted after delete BR won't work

check this link

How to Properly Send an Email Notification When a Record Is Deleted in ServiceNow 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@neelamallik 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏