Users Approving without Role Count Towars a License?

[AndresGT1]

Checking to see if any user approving without any role counts towards a license.

[YaswanthKurre]

Hi @AndresGT1 ,

If the end user doesn't have any roles, the user will not be able to approve it, system will throw an error. they need to have approval role.

Thanks,

Yaswanth.

[AndresGT1]

What if the ACL is updated so "public" or "snc_internal" role can update the approval?

I appreciate your feedback. Just exploring different options. 🤔

[YaswanthKurre · Accepted solution]

Hi @AndresGT1 ,

You should never do that, ServiceNow will flag your instance.

Overriding an approval user's role to snc_internal in ServiceNow is a bad practice with significant consequences for security, licensing, and functionality. By doing this, by assigning snc_internal to enable approvals, you risk violating your licensing agreement.

Users can handle the approvals in the portal directly without license.

Please refer this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719074

Mark this as helpful and correct if this helps you.

Thanks,

Yaswanth.