Want to add on hold state on project form or what is best practice to do this.

[Anmol123]

I have requirement where i want to configure on hold state on project form I want to know what is best practice to do this.

[Anmol123]

but end user will get confused if they see state in open & on hold as true.

[Anand2799]

Hi @Anmol123 ,

Suggestion from ServiceNow "If you need to identify when a project is on hold, we recommend configuring the solution by adding a new field in the form (type checkbox) called “On hold”, rather than adding a new state value. This approach will assist with upgrades and ensure smoother and more accurate reporting in the long run."

Thanks

Anand

[Anmol123]

what about reporting end user will get confused if they see state in open & on hold as true.

[Anand2799]

Some thinks to consider:

If someone put project on hold make comment/work notes mandatory.

OR

Create a filed on hold reason and whenever on hold is true make this field visible so the user can add the reason and others will know it is on hold for some reason.

It is not recommended to add new states in project because there are so many existing functionalities(scripts) which is already working based on current states, this will create issues with other functionalities and also this will be a technical debt and this might create issues after upgrade if they change something in future.

Thanks

Anand