With this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3147615
I see that the WFO for ITSM is getting deprecated.
I am a new customer, who is planning to adopt these features (Scheduling, forecasting)
With this deprecation announcement, Where are these features & capabilities being merged to?
Unable to find relevant articles on the same, Appreciate inputs!
