Retail & Hospitality

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What’s new in the Zurich release for Retail
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What’s new in the Zurich release for Retail

In today’s environment, retailers are navigating unp...

ShannonKlaus
Help shape the Future of ServiceNow Retail & Hospitality!
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Help shape the Future of ServiceNow Retail & Hospitality!

DrashtiP
What's new in the Yokohama release for Retail
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What's new in the Yokohama release for Retail

In today's rapidly evolving retail environment, inno...

Lakshmi Kothand
Elevate in-store operations and deliver exceptional customer experiences...
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Elevate in-store operations and deliver exceptional customer experiences...

Lakshmi Kothand

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ServiceNow Exchange: Discover What's New in the Q1'26 Store Relea...

Online 04/07/26

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Featured Help shape the Future of ServiceNow Retail & Hospitality!

We’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...

blog

ServiceNow Exchange: Discover What's New in the Q1'26 Store Release for Retail Industry Products

This session highlights key enhancements in the Q1 ’26 release across our Retail Service Management and Retail Operations products. Learn how new improvements help retailers streamline store operations, strengthen coordination between HQ and front...

Event

Calling Professionals from Retail and Hospitality Operations: Join Our Feedback Participant Pool!

We’re inviting professionals from Retail and Hospitality Operations to join our ServiceNow Feedback Participant Pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, yo...

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Ui action not working for store associate

The Ui action is created long before it is appearing for everyone on workspace, but it is working only for admins and store managers but not for store associate why?

Question

Retail Service Management

How to enable multi store parent case generator and configure it for multiple stores in Retail Service Management?

Question

Retail Mobile

How to know whether the retail mobile application is available for now mobile app? I configured a workspace with some tabs for store manager in desktop how to make it available same on the mobile version?

Question

Retail Service Management

What role will be given to cashier working in retail store?

Question

Kindly advise where to find the content about Store Portal and Facilities Management ?

Kindly advise where to find the content about Store Portal and Facilities Management ? I have tried to find the resources but no luck.

Question

What’s new in the Zurich release for Retail

In today’s environment, retailers are navigating unprecedented challenges, from rapidly shifting consumer demands to ineffective communication between stores and HQ. Retailers want to meet their customers' demands while maximizing productivity and...

blog

LOSN: What’s new in the Zurich Q3 Store release for Retail Industry Products from ServiceNow

Innovation drives success in today's fast-paced retail world. Our retail and hospitality industry products streamline operations, empower retailers to deliver outstanding customer experiences, and boost frontline staff productivity by bridging the...

Event

Retail Service Management

I have a store hierarchy like India store at the extreme top and hyderabad store as a child and there are multiple stores under hyderabad if i select any child store it has to show the store at extreme top and all the stores are stored in retail orga...

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Help shape the Future of ServiceNow Retail & Hospitality!

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Implementation Assets on NowCreate

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations. Take advantage of these documents, created by our subject matter experts, to assist wit...

Article

What's new in the Yokohama release for Retail

In today's rapidly evolving retail environment, innovation has become a driving force for success. Retailers are constantly seeking ways to improve employee productivity and provide exceptional customer experiences. However, the complexity of reta...

blog

Retail Service Management (RSM) FAQ

This article will provide answers to frequently asked questions about Retail Service Management and will be updated regularly. What is Retail Service Management? Retail Service Management (RSM) helps retail organizations deliver great customer se...

Article

Discover What's New: ServiceNow Yokohama Highlights for Retail Industry Products from ServiceNow

In today's fast-paced retail landscape, innovation is key for success. Retailers are constantly seeking ways to enhance frontline staff productivity and deliver exceptional customer experiences. The problem is - retail technology is complex with s...

Event

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Ui action not working for store associate

‎10-13-2025 09:45 PM

Retail Service Management

‎08-25-2025 11:02 PM

Connect at events

ServiceNow Exchange: Discover What's New in the Q1'26 Store Relea...

Online 04/07/26

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Retail & Hospitality

Hot Topics

What’s new in the Zurich release for Retail

ShannonKlaus

Help shape the Future of ServiceNow Retail & Hospitality!

DrashtiP

What's new in the Yokohama release for Retail

Lakshmi Kothand

Elevate in-store operations and deliver exceptional customer experiences...

Lakshmi Kothand

Getting Started

Welcome Guide

Product Checklist

Quick Start

FAQ

FAQ

Measure and Grow

Product Docs

Performance and Measurement

Value Measurement

ServiceNow Exchange: Discover What's New in the Q1'26 Store Relea...

Resources

What's New Blog

Release Notes

Store

Related Products

Customer Service Management

Field Service Management

Knowledge Management

ServiceNow Impact

Featured Help shape the Future of ServiceNow Retail & Hospitality!

ServiceNow Exchange: Discover What's New in the Q1'26 Store Relea...

Let's connect together