New Procurement Service Management Enhancements Now Available for Quebec
Simplified procurement fulfillment experiences dominate the new Procurement Service Management (“PSM”) enhancements just released to the ServiceNow Store. Feature highlights include:
- Procurement Specialist Workspace - improve procurement efficiency for a better employee experience
- Experience Pack: Purchase Modifications
I’d like to go into a bit of detail on some of these new features.
Procurement Specialist Workspace
Procurement teams can fulfill employee requests faster with the new Procurement Specialist Workspace. From a single view, anyone on the procurement team - such as a buyer, a sourcing manager, or an accounts payable specialist - can have full context of the requests and to-dos that need attention. With this new workspace, procurement teams no longer need to ‘swivel-chair’ between email, spreadsheets and the various ERP and spend management systems to get their work done. With all the information they need in one place, procurement teams can reduce the time it takes to fulfill requests and boost productivity by focusing on the strategic needs of the broader organization.
Experience Pack: Purchase Modifications
The new experience pack for purchase modifications makes it easier to tailor processes to your needs. This experience pack eliminates the implementation costs, time and effort normally associated with creating customized purchase modification workflows. In this release, procurement teams can leverage pre-built content to digitize workflows related to the editing and cancelling of purchase requests by employees. Using self-service, employees make modifications themselves on ShoppingHub, submitting cases to procurement teams to make purchase modifications for them. Using the Process Automation Designer capabilities, procurement specialists can manage end-to-end workflows in a simplified, task-oriented view and visualize the next steps that need to be performed. As a result of providing better experiences to employees, procurement teams can reduce the volume of email and employee inquiries related to purchase modifications, and also reduce the time needed to fulfill these requests.
Learn more
To find out more about ServiceNow Procurement Service Management, please visit the website, and contact your account team to schedule a conversation and demo.
