Adding Response Template to the S2P Workspace for email
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07-30-2025 10:45 AM - edited 07-31-2025 10:42 AM
I have added a drop-down to the '+' icon on chrome_tab of S2P workspace to allow AP Agents to create their response templates. But when I am testing the configuration. I get a error message shown to the workspace as the fields added on the template body i.e "${assigned_to}" as not something user is supposed to have access. But If i open the save form from Native UI and submit it, It works fine 😑. UPDATE: It doesn't work even on native UI. and the Invoice Case Table extends Finance Case table. Have given roles related to the Finance Case Table and the user has itil role too.
- I have added the JSON to the chrome_tab (query and role too of sn_template role)
- I made sure to add the config record on the something "csx" table.
- By doing so, it created cross-scope access privilege which is changed to "allowed" from "requested".
I have checked the script include and business rule too and it seems like it checks for canRead(), which should be fine cause users have the sn_cm_ap.agent role? or do i have to start checking with access analyzer whether they have read access to field level? or Give up on workspace and just provide a native UI URL as UI Action on Workspace?
