ServiceNow to SAP Ariba integration - Approvals

[Bhavesh Bijagar]

Hi experts,

Looking forward for any guidance on ServiceNow to SAP Ariba integration for Approvals. 

Use case - We want approvals to be available from SAP Ariba to ServiceNow, so that approvers can approve reject on the EC portal.

Also utilized the OOTB Ariba spoke.

Unfortunately, very limited documentation is available.

[SumanthDosapati]

@Bhavesh Bijagar 

Since approvals in ServiceNow are associated to a record/request, you need some record to tag the SAP related approvals also.

You can think of any of the below two solutions :

1) Create a SAP Ariba catalog item in ServiceNow and make it hidden for end users. Now whenever a record/approval is created in SAP Ariba, ask them push it to ServiceNow via API call and then here you can submit a request using cart API to the catalog item you created and trigger an approval on that.

2) Just create a portal page in EC and add a custom widget that shows the approvals fetched from SAP. however this might need a custom table for audit.

I would recommend the 1st solution.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Bhavesh Bijagar]

@SumanthDosapati 

Thank you!!

However don't want to go with custom solution, want to understand how Spoke can be utilized. 

Let me know, if you find anything on that. Have already gone through available documentation and some demo videos.

[SumanthDosapati]

Unfortunately looks like your requirement is not possible just with the current spoke capabilities.

Spoke can help you get the data but cannot create approval records.

[Bhavesh Bijagar]

I don't think so, there are approval spokes (screenshot below), but not sure, how they work.

I am assuming it works similarly, like WD approvals, where all approvals are stored in SN_WD_Approval (just a dummy name, table added when spoke is installed) table and then Todo configurations can be configured to display these approvals on My Tasks