SLO Automatic creation of cases from email

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‎05-23-2024 12:15 PM

I am looking for what should be triggering the creation of a Supplier Case from this SN Docs page: Automatic creation of cases from email

 

I am not able to find any sort of logic that actually does this anywhere. I have checked inbound actions, flows, subflows, business rules... nothing. Any help would be greatly appreciated!

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‎06-04-2024 06:46 AM

This inbound action is included in the Advanced Work Assignment for Supplier Lifecycle Operations

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In response to Pramod Devkate1

‎06-05-2024 03:05 PM

Inbound Action: Create supplier case for email.


Correct, there is no documentation on it. I opened a HI Support Case for this specifically and they instructed me to install the Advanced Work Assignment for Supplier Lifecycle Operations plugin where it is included. You can download this app in your PDI and see it there, which is what I ended up doing.

 

Hope that helps. 

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