Below are the sequence of steps the process would follow end to end.
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Purchase Request Created: A user initiates the process by creating a purchase request in ServiceNow.
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Agent Starts Negotiation: A procurement agent reviews the request and begins negotiating with potential suppliers.
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Get Quotations: The agent solicits and collects quotations from various suppliers based on the request specifications.
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Award Supplier: After evaluating the quotes, the agent selects and awards the contract to the most suitable supplier.
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Purchase Order Created: A purchase order (PO) is generated in the system, and individual lines (PO Lines) are created for each product or service included in the order.
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Supplier Fulfills the PO: The selected supplier processes the order and begins fulfillment.
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Supplier Informs Shipping Details: The supplier provides shipping details, informing the buyer of the shipment status.
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Delivery Confirmed: The user confirms the delivery of goods or services, marking the order as received.
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Invoice Received: The supplier sends an invoice for the delivered items.
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Invoice Validation: The invoice is validated against the original PO and receipt to ensure accuracy.
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Invoice Approved: Once validated, the invoice is approved for payment.
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Payment Scheduled: The payment is scheduled based on the approved invoice.
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Payment Complete: Finally, payment is completed, closing the procurement process.Note this is not exhausting all the possibilities but just a high level overview.
